Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times may vary depending on your location and carrier operations.

Typical delivery estimates:

Please note that delays caused by carriers, weather conditions, customs, or high seasonal demand are outside of our control.

After your order ships, tracking details will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking updates to appear.

Customers are responsible for providing accurate shipping information at checkout.

Dermachem is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses.

If your package appears delayed or lost, please contact the shipping carrier first using your tracking number.

If additional assistance is needed, contact our support team at:

International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

Dermachem is not responsible for customs delays.

If your order arrives damaged, please contact us within 48 hours of delivery.

Include: